Terms and Conditions for Bathroom Remodel by Zove Homes

Effective Date: 1-1-2024

Welcome to Zove Homes LLC! By accessing or using our services, you agree to these Terms and Conditions. Please read them carefully. For questions, contact us at [email protected] or call (206) 580-3056.

1. Scope of Services

Zove Homes LLC specializes in bathroom remodeling services in Seattle and surrounding areas. Services are provided as outlined in your project agreement. Changes to the project scope may incur additional charges.

2. Payment Terms

  • Deposit: A 50% deposit is required to begin work.
  • Progress Payments:
    • 30% of the total project cost is due at the milestone agreed in the contract.
    • The remaining 20% is due upon project completion and final walkthrough.
  • Late Payments: Late payments incur a 5% fee per week on the outstanding balance.
  • Ownership of Work Until Payment: All work and materials remain the property of Zove Homes LLC until payment is received in full. Zove Homes LLC reserves the right to remove materials or fixtures if payment is not completed as agreed.

3. Materials

  • Materials Provided by Us: We guarantee the quality of materials we procure but are not responsible for supplier delays.
  • Materials Provided by You: Materials provided by the Client are not covered under our warranty, and we assume no liability for defects or installation issues resulting from such materials.

4. Workmanship Warranty

We offer a 3-year workmanship warranty on labor and materials we install.

Warranty Exclusions:

  • Normal Wear and Tear: The warranty does not cover normal wear and tear, including grout discoloration, fading, or minor cosmetic imperfections resulting from regular use.
  • Acts of Nature: Damages caused by natural disasters (e.g., floods, earthquakes, storms), fire, vandalism, or other external events beyond our control are excluded.
  • Improper Use or Maintenance: The warranty does not cover issues caused by misuse, neglect, improper maintenance, or failure to follow care instructions, such as failing to reseal grout or using abrasive cleaning agents.
  • Third-Party Modifications: Alterations, repairs, or modifications made by anyone other than Zove Homes LLC or its authorized representatives void the warranty.
  • Client-Provided Materials: Materials supplied by the Client are not covered under the warranty. Zove Homes LLC is not responsible for defects, incompatibility, or issues arising from such materials.
  • Plumbing or Electrical Issues: This warranty does not cover pre-existing conditions, defects in the home’s infrastructure, or unrelated plumbing or electrical problems.
  • Defects in Manufacturer Materials: Any defects in manufacturer-supplied materials are excluded. Clients must address these issues directly with the manufacturer under their warranty policies.
  • Water Damage from Neglect: Damages caused by undetected or unreported water leaks, improper sealing, or prolonged water intrusion are excluded from this warranty.
  • Post-Warranty Repairs: Repairs or replacements requested after the warranty period will be billed at current market rates.

Claim Process:

  • All warranty claims must be submitted in writing within 30 days of discovering the defect.
  • Zove Homes LLC will inspect the issue to determine if it is eligible for warranty coverage.
  • Remedies are limited to repair or replacement of defective work at our discretion. No refunds or compensation for incidental or consequential damages are provided.

5. Subcontractors

We may use licensed subcontractors for portions of the work. Their work is covered under our workmanship warranty. However, we are not liable for delays or issues caused by subcontractors beyond our reasonable control.

6. Client Responsibilities

To ensure a smooth project, the Client must:

  • Provide access to the project site and operational utilities.
  • Approve materials and designs in a timely manner.
  • Maintain property security to protect tools, materials, and equipment stored on-site. Zove Homes LLC is not liable for theft or damage resulting from inadequate site security.

7. Change Orders

Changes to the agreed scope of work must be documented through a written change order and may result in additional costs. No changes will be implemented without prior Client approval.

8. Unforeseen Conditions

Zove Homes LLC is not responsible for unforeseen conditions discovered during the project, including but not limited to mold, asbestos, plumbing, or electrical issues. Remediation of such conditions will be treated as a change order and may incur additional costs.

9. Termination

Either party may terminate the agreement for cause. If the project is idle for more than 30 days due to the Client’s inaction, Zove Homes LLC may consider the project abandoned, and the Client will remain responsible for costs incurred to date.

10. Dispute Resolution

All disputes must be resolved through binding arbitration in Seattle, Washington, under the rules of the American Arbitration Association. This agreement is governed by Washington State law.

11. Privacy and Non-Disparagement

  • Zove Homes LLC will not share or disclose Client information except as necessary to complete the project or as required by law.
  • The Client agrees not to make defamatory or false statements about Zove Homes LLC or its services in any medium. Legitimate concerns should be addressed through the dispute resolution process.

12. Force Majeure

We are not liable for delays caused by factors outside our control, including natural disasters, labor strikes, or supply chain disruptions.

13. Photography and Marketing

Zove Homes LLC may use photographs of completed work for marketing purposes unless the Client opts out in writing.

14. Permits and Approvals

Zove Homes LLC will assist with permit applications as required, but is not responsible for delays, additional costs, or denials caused by local authorities or pre-existing code violations.

15. Contact Information

Zove Homes LLC
3125 Seattle Hill Rd Mill Creek, WA 98012
[email protected]
(206) 580-3056

By using our services, you agree to these Terms and Conditions. Thank you for choosing Zove Homes LLC for your bathroom remodeling needs!